Are you having a problem with your Norton product? The scan does not complete even when you click on a fix now option? Then there is no need to get worried! This happens with many users and eventually, they get confused. In such a situation, you must try to fix the issue yourself first and if that does not work then you must contact Norton customer support for a further solution.

In this blog, the same issue that you are dealing with is discussed. The users can refer to the fixture steps if they do not have any idea about the solution. But keep in mind that the steps should be performed properly

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Solution 1: Restart your computer

Exit from all the ongoing programs and restart your device, then try to scan. If it gets stuck again then move to the next solutions.

Solution 2: Run LiveUpdate

  • Start your Norton program
  • In the main window, click the security option and select LiveUpdate
  • When the LiveUpdate is finished then click on ok
  • Run the option again until the message ‘Your Norton product has the latest protection updates’ appears on the screen.
  • Restart your computer after exiting from all programs.

Solution 3: Download and run the Norton Power Eraser

  • Go to the official website and download the Norton power eraser
  • Select the location of download as desktop and then click save
  • Double click on the NPE.exe file to run it
  • Go through the license agreement and click Accept
  • Click the scan for risks icon in the Norton power eraser
  • The application will perform a rootkit scan and once done the system gets restarted
  • Once the device restarts, the scan will start automatically and you just need to follow the on-screen instructions

These troubleshooting solutions will surely lead to the bringing of positive results and the Norton scan will run completely fine. But in case if there are some problems that are making you go blank then reach out to avail instant services by dialing Norton customer support number. The helpline stays accessible 24x7 online and the technical executives will resolve the problem in minimum possible time.

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